Posts tagged as:

Customer Service

Screwed up? Fix it.

in General Marketing Ideas

I found a nice little quote from Justin Seibert as quoted on the Marketing Genius blog.
“You only have two opportunities to make a good first impression. One occurs upon initial contact; the other occurs after you’ve screwed up (and fixed things).”
It’s a great quote for one simple reason – we all screw up. So if we all screw [...]

Are you as easy to buy from as ASOS?

in General Marketing Ideas

 
The ‘better half’ recently ordered from ASOS, an online clothing retailer. The site is well laid out, easy to use and incorporates video to showcase the items. They also send out regular newsletters designed to resemble the pages of glossy magazine style-guides (see screenshot below).

These are all good ideas that have helped ASOS buck the [...]

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